Shipping policy

Vela Vale Shipping Policy

At Vela Vale, we are committed to providing a smooth and reliable shopping experience. This includes clear and transparent shipping information for all customers.

We currently offer free shipping on all orders within the United States and the United Kingdom

Shipping Information

Region: United States
Shipping Cost: Free Shipping

Order cut-off time:
Orders placed Monday through Friday before 6:00 PM (EST, GMT-05:00) are processed for fulfillment.

Handling time: 1–3 business days
Transit time: 6–9 business days
Estimated delivery: 7–12 business days

Delivery times are estimates and may vary depending on location and carrier conditions.

Carriers

We work with reliable carriers to ensure timely and secure delivery within the United States and the United Kingdom, including USPS, UPS, and DHL eCommerce.

Tracking Your Order

Once your order has been shipped, you will receive an email confirmation containing a tracking number. You can monitor the progress of your shipment via our tracking page using the provided link.

Returns & Fulfilment

All returns are handled through our customer support team.
Approved returns must be authorised before being sent back.

Return instructions are provided by our support team after your request has been reviewed. Please do not send items back without prior approval, as this may delay or affect processing.

Questions or Support

If you have any questions regarding shipping, delivery, or your order, our customer support team is happy to assist.

Customer Support
Email: info@vela-vale.com
Phone: +1 573 304 5409
Contact: Contact Us

Customer service hours:
Monday to Friday, 09:00 AM – 05:00 PM (EST)
Saturday and Sunday: Closed
We aim to respond to all enquiries within 1–2 business days.

Business & Company Information

Company name: JWK E-com
Business address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Store name: Vela Vale
Warehouse address: 978 Francis Mine, Nevada City, California 95959, United States