Shipping Policy
At Vela Vale, we’re proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your fashion finds.
1. General shipping information
We currently ship throughout the United States.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing time
Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any significant delays.
3. Shipping rates
Free shipping – We offer free shipping on all orders, with no minimum purchase.
4. Estimated delivery times
Here’s what to expect once your order is placed:
- Processing time: 2–3 business days, Monday to Friday
- Transit time: 4–9 business days, Monday to Friday
- Total delivery time: 6–12 business days
- Order cutoff time: 6:00 PM
- Time zone: EST, Eastern Standard Time
Please note: Delivery times are estimates and may be affected by carrier delays, severe weather conditions, public holidays, or high order volumes.
5. Shipping restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on United States regulations or carrier limitations.
6. Failed delivery or returned packages
In the event of failed delivery attempts, incorrect shipping information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or damaged packages
If your package is lost or damaged in transit, please contact us immediately at info@vela-vale.com. We will work with the carrier to investigate the issue and find a solution as quickly as possible.
8. Shipping policy updates
We may update this Shipping Policy from time to time to comply with platform requirements or improve our services. The latest version will always be available on this page.
Contact Information
Customer service hours (EST):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.
Email: info@vela-vale.com
Phone number: +15733045409
Business Information
Store name: Vela Vale
Company name: JWK E-com
Warehouse address: 978 Francis Mine, Nevada City, California, 95959, United States
Company address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457