Payment Policy
At Vela Vale, we are committed to providing a safe and secure shopping experience.
Secure payments
Our website uses Secure Sockets Layer (SSL) technology to help protect your personal and payment information during checkout. SSL encryption helps keep sensitive information secure when it is transmitted online.
You can verify that the checkout is secure by looking for the lock icon in your browser and checking that the website address begins with “https”.
Accepted payment methods
We accept the following payment methods:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
All prices are listed in USD unless stated otherwise.
Payment processing
Payments are processed securely through our payment providers. We do not store or have full access to your credit card details.
Once your purchase is completed, we may only be able to view limited payment information, such as billing details, shipping details, order details, and the last four digits of your card.
PCI compliance
Our payment providers follow Payment Card Industry Data Security Standard (PCI DSS) requirements. These standards help protect cardholder data and reduce the risk of payment fraud.
Your personal information
We do not sell, rent, or share your personal information with third parties for their own unrelated marketing purposes.
For more information about how your personal information is collected, used, and protected, please review our Privacy Policy.
Contact Information
Customer service hours (EST):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.
Email: info@vela-vale.com
Phone number: +15733045409
Business Information
Store name: Vela Vale
Company name: JWK E-com
Warehouse address: 978 Francis Mine, Nevada City, California, 95959, United States
Company address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457