Terms of Service
Overview
Welcome to Vela Vale. The terms “we”, “us” and “our” refer to Vela Vale. Vela Vale operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the “Services”). Vela Vale is powered by Shopify, which enables us to provide these Services to you.
These Terms of Service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.
1. Access and account
By using our Services, you confirm that you are at least 18 years old or the age of majority in your jurisdiction. You may allow minors to use the Services only under your supervision.
To use certain features, you may be required to provide personal information such as your email address, billing details, and shipping information. You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred, sold, or shared.
2. Our products
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device will display colours or product details exactly as intended.
All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit quantities at any time.
3. Orders
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is only confirmed once payment has been received and processed. Please review your order carefully, as cancellations may not be possible after processing.
All purchases are subject to our Return and Refund Policy.
You confirm that purchases are for personal use and not for resale.
4. Prices and billing
Prices may change at any time without notice. Unless otherwise stated, prices do not include shipping costs or applicable taxes.
You agree to provide accurate payment and billing information and authorise us to charge your selected payment method.
5. Shipping and delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or external factors outside our control.
Risk of loss transfers to you once the order has been dispatched.
6. Intellectual property
All content on this website, including text, images, graphics, logos, branding, and design elements, is owned by Vela Vale or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content without prior written permission.
7. Optional tools
We may provide access to third-party tools. These tools are provided “as is” and “as available” without warranties of any kind. Use of such tools is entirely at your own risk.
8. Third-party links
Our Services may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.
9. Relationship with Shopify
Our store is powered by Shopify. All purchases are made directly with Vela Vale. Shopify is not responsible for transactions between you and us.
10. Privacy policy
Your personal information is handled in accordance with our Privacy Policy.
11. Feedback
Any feedback, suggestions, reviews, or other submissions you provide may be used by us without restriction or compensation.
12. Errors and omissions
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
13. Prohibited uses
You may not use the Services for unlawful purposes or in violation of any applicable laws or regulations.
You may not misuse the website, attempt unauthorised access, distribute malicious software, or interfere with the security or operation of the Services.
14. Termination
We may suspend or terminate your access to the Services at any time without notice if we believe you have violated these Terms.
15. Disclaimer of warranties
Our Services and products are provided “as is” and “as available” without warranties of any kind, except where required under applicable United States consumer protection laws.
We do not guarantee uninterrupted, secure, or error-free access to the Services.
16. Limitation of liability
To the fullest extent permitted by law, Vela Vale and its affiliates, employees, partners, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
17. Indemnification
You agree to indemnify and hold harmless Vela Vale and its affiliates from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the Services.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
19. Entire agreement
These Terms constitute the entire agreement between you and us regarding the use of our Services and supersede any prior agreements or communications.
20. Assignment
We may transfer or assign our rights and obligations under these Terms without notice. You may not assign your rights without our prior written consent.
21. Governing law
These Terms are governed by the laws of the United States and applicable state laws.
22. Headings
Headings in these Terms are included for convenience only and do not affect interpretation.
23. Changes to these terms
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of those changes.
Contact Information
Customer service hours (EST):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.
Email: info@vela-vale.com
Phone number: +15733045409
Business Information
Store name: Vela Vale
Company name: JWK E-com
Warehouse address: 978 Francis Mine, Nevada City, California, 95959, United States
Company address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457